A little clarity, before you settle in. Find help with your order, fit, care, and the details that matter.
01 / CUSTOMER INFORMATION
Returns & Exchanges
Request eligible ordinary returns within 15 days from confirmed delivery. A 20% restocking fee applies to eligible ordinary change-of-mind, unwanted-item, or size/fit returns where permitted by law.
What is your return policy?
Our policy allows return requests within 15 days after delivery for merchandise that is unused, unworn, unwashed, unaltered, and in its original condition. Original tags and packaging are required where applicable. Pajama sets must be returned complete. Read the complete return policy.
How do I request a return?
Email return@caprafalcon.com with your order number, item and reason. Wait for authorization before mailing anything. We share the authorized return destination privately by email. Authorization permits inspection and does not guarantee approval of an ineligible ordinary return.
How long do I have to send my return?
Request an eligible return within 15 days after delivery. Ship approved merchandise within 5 calendar days after authorization and send the tracking number. A return mailed by that deadline remains eligible for review even if USPS delivers it later. Keep proof of shipment. Applicable consumer rights remain protected.
Who pays for return shipping?
Customers pay return shipping for ordinary fit or change-of-mind returns. Capra Falcon covers appropriate return shipping when we supply an incorrect or defective item. A 20% restocking fee applies to eligible ordinary change-of-mind, unwanted-item, or size/fit returns where permitted by law. No fee applies for our error, verified defects, seller-responsible delivery damage, or where prohibited. Original shipping charges actually paid are generally not refunded for change-of-mind returns where permitted by law; we do not deduct undisclosed outbound costs from free-shipping orders.
Can I return part of a pajama set?
For an ordinary return, please send the complete set, including the top and pants. Multipiece products must be returned with all included pieces. If one piece arrived defective or incorrect, contact us so we can arrange an appropriate resolution.
Are sale and final-sale items returnable?
Ordinary sale merchandise remains eligible under the same return conditions. Merchandise clearly marked Final Sale before purchase is excluded from change-of-mind returns where legally permitted. Final Sale restrictions do not remove applicable rights for defective or incorrectly supplied goods.
How long do refunds take?
We process approved refunds to the original payment method within 2 business days after receiving the merchandise and completing a successful inspection. Any lawful 20% ordinary-return fee is itemized and excludes tax and shipping. Bank posting may take additional time. Email return@caprafalcon.com for an update.
What if my order arrives damaged or incorrect?
Email return@caprafalcon.com promptly, preferably within 48 hours of delivery. Include your order number and issue; we may reasonably request photos of the merchandise and packaging. For seller-responsible damaged, defective or incorrect merchandise, we offer a free replacement or full refund according to your preference and replacement availability, with no restocking fee or customer-paid return shipping. The 48-hour reporting request does not limit mandatory legal rights or remedies.
Do you offer exchanges?
Contact us before sending an item back. A different size or color depends on stock availability and may require an eligible return and a new order. We cannot reserve or guarantee a replacement before confirming availability.
02 / CUSTOMER INFORMATION
Shipping & Delivery
Do you offer free shipping?
Yes. Free Economy Shipping is available for United States destinations with a $0 shipping charge and no minimum order requirement.
How long does shipping take?
We pack and hand orders to USPS within 1 business day. Transit time begins after carrier handoff; we do not guarantee an economy delivery date. Email support@caprafalcon.com before ordering if you need an item for a particular date. Read the shipping policy.
Do you offer express shipping?
Express shipping is not currently offered. Please contact us before ordering if you need an item for a particular date; no delivery date is guaranteed.
Do you ship internationally?
International shipping is not currently available at checkout. We will share supported destinations and shipping options once accurate rates and fulfillment arrangements are approved.
How do I track my order?
When tracking information is available for your shipment, use the tracking link provided with your shipping update. If you cannot find it, contact us with your order number.
What happens if my package is delayed?
Check the latest carrier tracking information, then contact us with your order number and the issue so we can investigate. If we cannot ship within a timeframe we have promised, we will contact you with the available options, including cancellation and a refund for unshipped merchandise where required.
03 / CUSTOMER INFORMATION
Orders & Payments
Can I change or cancel an order?
Email orders@caprafalcon.com promptly with your order number and requested change or cancellation. We will confirm whether the request can be completed. Orders canceled before shipping receive a full refund with no restocking fee. Shipped orders follow the applicable return process.
What payment methods are accepted?
The payment methods available for your order will be displayed at checkout when ordering is enabled. Availability may vary. Please do not send payment card details through our contact form.
Can I change my shipping address?
Please check your address before ordering. If you need a correction, contact us promptly with your order number. We will check whether the address can be updated; changes may not be possible after processing or dispatch.
What if I receive the wrong item?
Email return@caprafalcon.com promptly, preferably within 48 hours of delivery. Include your order number and issue; we may reasonably request photos of the merchandise and packaging. For seller-responsible damaged, defective or incorrect merchandise, we offer a free replacement or full refund according to your preference and replacement availability, with no restocking fee or customer-paid return shipping. The 48-hour reporting request does not limit mandatory legal rights or remedies.
04 / CUSTOMER INFORMATION
Products & Sizing
Where can I find size charts?
Both apparel product pages include a Size guide & measurements link beside the size selector and an original size-chart image in the gallery. Measurements are shown in inches. View the women’s pajama size guide or men’s trouser size guide.
How do I choose the correct size?
Compare the product’s size-chart measurements with a similar garment that fits you comfortably, and read the fit details on its product page. If you need help, tell us which product and size you are considering. Do not choose by the size letter alone.
What fabrics are used in your women’s pajama sets?
Our women’s pajama sets are single jersey made from 61% polyester, 35% cotton, and 4% spandex. Each set includes a long-sleeve crew-neck top and matching full-length pants. Explore the women’s pajama set.
What materials are used in your men’s lounge trousers?
Our men’s plaid pajama pants are made from 100% lightweight woven cotton in a twill fabric. They have a straight leg, side pockets, and an elastic waistband with an adjustable drawstring. Explore the men’s pajama pants.
How do color and size selections work?
Choose your color to see its matching product gallery, then choose your size. Each color includes the shared size chart. Check your selected color, size, quantity, price, and availability before adding to cart. Collection-card color thumbnails let you preview the available colors.
05 / CUSTOMER INFORMATION
Product Care
How do I wash my sleepwear?
Follow the garment’s sewn-in care label. Product pages also include fabric-care guidance; those recommendations do not replace the label. Check the instructions before washing, drying, or ironing.
Where can I find garment care instructions?
Find the sewn-in care label on your garment and the Fabric care guidance section on the women’s set or men’s pants product page. If they differ, follow the sewn-in label.
How should I care for cotton and stretch-knit fabrics?
Check the garment label first. Cotton and stretch-knit pieces can require different washing, drying, and ironing settings. Avoid assuming one setting suits both products; use the product-specific guidance and contact us if the label is unclear.
06 / CUSTOMER INFORMATION
About Capra Falcon
What is Capra Falcon?
Capra Falcon is a consumer brand operated by Capra Falcon Inc., bringing together sleepwear for everyday ease and a home textile collection in development. Read our story.
What products do you offer?
Our current apparel range includes women’s matching long-sleeve pajama sets and men’s plaid cotton pajama pants. Visit Shop All for current prices, variants, and availability.
Are bedding and home textiles coming soon?
Yes. Bedding, bath and home essentials, and kitchen linens are in development. These categories are not available to purchase. Launch dates and specifications will be shared when confirmed.
How can I receive updates about new collections?
Join the email list below for collection news and confirmed launch updates. By subscribing, you agree to receive marketing emails from Capra Falcon. You can unsubscribe at any time.
07 / CUSTOMER INFORMATION
Customer Support
How can I contact Capra Falcon?
Email support@caprafalcon.com for general, product or sizing questions; we aim to respond within 24 hours. For order changes, email orders@caprafalcon.com. For return authorization and tracking, email return@caprafalcon.com. Support is email-only. Never include payment card details, passwords or verification codes.
How do I request a written copy of your policies?
Email support@caprafalcon.com to request a written copy of any policy. You can also read our complete return and refund policy.
THE DELIVERY DETAILS
Shipping information
Free Economy Shipping is available to United States destinations with no minimum order requirement. We pack and hand orders to USPS within 1 business day. Carrier delivery dates are not guaranteed. Contact us before ordering if you need an item for a particular date. Express shipping is not currently offered. International shipping is not currently available.
Check your shipping address before ordering and contact us promptly about corrections. If tracking indicates a delay, loss, or damage, contact us with your order number so we can investigate. If we cannot ship within a timeframe we have promised, we will contact you about available options, including cancellation and a refund for unshipped merchandise where required.
Ask a shipping question ↗15-day returns
Eligible ordinary change-of-mind, unwanted-item, and size/fit returns have a 20% restocking fee, plus customer-paid tracked return shipping. No restocking fee or customer-paid return shipping applies to defective, damaged, incorrect, or seller-error merchandise, or where law requires otherwise.
Eligibility and timing
Capra Falcon is operated by Capra Falcon Inc. Request an eligible change-of-mind or fit return within 15 days from confirmed delivery. Merchandise must be unused, unworn, unwashed, unaltered, and in original condition, with original tags attached where applicable and original packaging where reasonably applicable. Include an order confirmation, receipt, or other verifiable purchase information. Pajama sets and other multipiece products must be returned complete.
Request authorization before shipping
Email return@caprafalcon.com with your order number, the merchandise, and the reason for return. Wait for authorization before mailing merchandise. We share the authorized return destination privately by email. Ship approved returns within 5 calendar days after authorization, subject to applicable legal requirements, and send us the tracking number. A return mailed by that deadline remains eligible for review even if USPS delivers it later. Keep proof of shipment. Authorization permits inspection and does not guarantee approval of an ineligible ordinary return.
Ordinary-return shipping and fees
For eligible ordinary change-of-mind, unwanted-item, or size/fit returns, customers purchase their own tracked return shipping. A 20% restocking fee applies where permitted by law. The fee is calculated only on the eligible returned merchandise amount actually paid after discounts, excluding shipping and sales tax; it is not applied to refunded sales tax. Any permitted deduction is itemized before the refund. We do not deduct an undisclosed return-label charge. No restocking fee applies to incorrect, defective, damaged, or seller-error merchandise, or where applicable consumer law requires a different remedy. These terms apply to purchases made after this policy and the corresponding return rule were updated; earlier orders retain the terms in effect when purchased.
Original shipping charges actually paid are generally non-refundable for ordinary change-of-mind or fit returns where permitted by law. No undisclosed outbound shipping cost is deducted from orders that originally qualified for free shipping.
Incorrect, defective, or damaged merchandise
Email return@caprafalcon.com promptly, preferably within 48 hours of delivery, if merchandise is incorrect, defective, or damaged where we are responsible. Include your order number and a description. We may reasonably request photographs of the merchandise and packaging. The 48-hour reporting request does not limit mandatory legal rights or remedies. No restocking fee or customer-paid return shipping applies to these cases, or wherever applicable law requires a different remedy. We offer a free replacement or full refund according to your preference and replacement availability, subject to applicable law. These rights are not limited by the ordinary-return window or Final Sale designation.
Inspection and refunds
Returned merchandise is inspected before approval of an ordinary return. Merchandise that fails the eligibility conditions may be refused for an ordinary return, subject to applicable consumer rights. We process approved refunds to the original payment method within 2 business days after receiving the return and completing a successful inspection. Permitted fees are explained before deduction. Your bank or payment provider may require additional time to post the refund.
Order cancellations
Contact orders@caprafalcon.com promptly to request cancellation. Orders canceled before shipping receive a full refund without a restocking fee. Once an order has shipped, the applicable return process applies.
Sale merchandise, exchanges, and price adjustments
Ordinary sale merchandise remains eligible under this policy. Merchandise clearly marked Final Sale before purchase is excluded from change-of-mind returns only where legally permitted. A discount alone does not make an item Final Sale. For another size or color, contact us first; availability may require a return and a new order. We do not automatically adjust earlier purchase prices following a later promotion.
Your rights and a written copy
You may request a written copy of this policy. No fee or restriction applies where prohibited or where applicable law requires a different remedy. Nothing in this policy limits applicable consumer rights.