Refund policy

15-day returns

Eligible ordinary change-of-mind, unwanted-item, and size/fit returns have a 20% restocking fee, plus customer-paid tracked return shipping. No restocking fee or customer-paid return shipping applies to defective, damaged, incorrect, or seller-error merchandise, or where law requires otherwise.

Eligibility and timing

Capra Falcon is operated by Capra Falcon Inc. Request an eligible change-of-mind or fit return within 15 days from confirmed delivery. Merchandise must be unused, unworn, unwashed, unaltered, and in original condition, with original tags attached where applicable and original packaging where reasonably applicable. Include an order confirmation, receipt, or other verifiable purchase information. Pajama sets and other multipiece products must be returned complete.

Request authorization before shipping

Email return@caprafalcon.com with your order number, the merchandise, and the reason for return. Wait for authorization before mailing merchandise. We share the authorized return destination privately by email. Ship approved returns within 5 calendar days after authorization, subject to applicable legal requirements, and send us the tracking number. A return mailed by that deadline remains eligible for review even if USPS delivers it later. Keep proof of shipment. Authorization permits inspection and does not guarantee approval of an ineligible ordinary return.

Ordinary-return shipping and fees

For eligible ordinary change-of-mind, unwanted-item, or size/fit returns, customers purchase their own tracked return shipping. A 20% restocking fee applies where permitted by law. The fee is calculated only on the eligible returned merchandise amount actually paid after discounts, excluding shipping and sales tax; it is not applied to refunded sales tax. Any permitted deduction is itemized before the refund. We do not deduct an undisclosed return-label charge. No restocking fee applies to incorrect, defective, damaged, or seller-error merchandise, or where applicable consumer law requires a different remedy. These terms apply to purchases made after this policy and the corresponding return rule were updated; earlier orders retain the terms in effect when purchased.

Original shipping charges actually paid are generally non-refundable for ordinary change-of-mind or fit returns where permitted by law. No undisclosed outbound shipping cost is deducted from orders that originally qualified for free shipping.

Incorrect, defective, or damaged merchandise

Email return@caprafalcon.com promptly, preferably within 48 hours of delivery, if merchandise is incorrect, defective, or damaged where we are responsible. Include your order number and a description. We may reasonably request photographs of the merchandise and packaging. The 48-hour reporting request does not limit mandatory legal rights or remedies. No restocking fee or customer-paid return shipping applies to these cases, or wherever applicable law requires a different remedy. We offer a free replacement or full refund according to your preference and replacement availability, subject to applicable law. These rights are not limited by the ordinary-return window or Final Sale designation.

Inspection and refunds

Returned merchandise is inspected before approval of an ordinary return. Merchandise that fails the eligibility conditions may be refused for an ordinary return, subject to applicable consumer rights. We process approved refunds to the original payment method within 2 business days after receiving the return and completing a successful inspection. Permitted fees are explained before deduction. Your bank or payment provider may require additional time to post the refund.

Order cancellations

Contact orders@caprafalcon.com promptly to request cancellation. Orders canceled before shipping receive a full refund without a restocking fee. Once an order has shipped, the applicable return process applies.

Sale merchandise, exchanges, and price adjustments

Ordinary sale merchandise remains eligible under this policy. Merchandise clearly marked Final Sale before purchase is excluded from change-of-mind returns only where legally permitted. A discount alone does not make an item Final Sale. For another size or color, contact us first; availability may require a return and a new order. We do not automatically adjust earlier purchase prices following a later promotion.

Your rights and a written copy

You may request a written copy of this policy. No fee or restriction applies where prohibited or where applicable law requires a different remedy. Nothing in this policy limits applicable consumer rights.